Home Business Business Trai asks telcos to keep international roaming services inactive by default

Business Trai asks telcos to keep international roaming services inactive by default

Business

New Delhi: The Telecom Regulatory Authority of India (Trai) on Wednesday released amended rules for international mobile roaming, mandating telecom operators to ensure such services are deactivated by default and are activated only when consumers ask for it.

Once activated, the services can be discontinued on consumers’ request, the telecom regulator said in the amended regulations, which will be effective after thirty days from the date of public notification of the same.
In this regard, Trai has issued Telecom Consumers Protection (11th Amendment) Regulations 2020 after consultation with stakeholders.
Trai in May had floated a consultation paper on ‘Regulation of International Mobile Roaming Services’, highlighting several issues that lead to bill shocks to consumers on international roaming.
Reliance Jio Infocomm Ltd, Bharti Airtel Ltd and Vodafone Idea Ltd had recommended that international roaming charges should not be regulated and any intervention by Trai may limit the scope of improvement in these services given the complex structure of such tariffs involving deals and negotiations with many foreign operators.
The latest amendments will be inserted as the sixth chapter–measures to protect consumers from bill shocks while using international mobile roaming service—in the regulations.
Trai said the existing consumers using international roaming can carry on or deactivate the services through SMS, e-mail or mobile app within thirty days of public notification of the rules.
Telecom service providers (TSPs) will also inform consumers as soon as international mobile roaming is activated. Telcos, through SMS, e-mail or mobile app, will have to notify consumers the activation and the applicable tariff, one-time or recurring, of the services.
The regulator also asked mobile operators to inform consumers about the applicable rates on voice, SMS and data services, and details of carriers in the visiting countries that need to selected for activation of services. Consumers will also know about the precautions to be taken to avoid bill shocks while on international roaming.
One of the issues raised in the consultation paper was the significant divergence between standard rates and pack tariffs, which are not a part of the amended regulations.
While Reliance Jio was is in favour of rationalizing the huge differences between standard rates and pack tariffs offered under international mobile roaming, Airtel and Vodafone Idea were of the view it may impact the interest of consumers.
For instance, telcos offer standard rate of ₹90 per minute for incoming calls while roaming in the US and calls to India cost ₹180 per minute. But one-day pack with unlimited incoming calls and 100 minutes of calls to India is being offered at ₹575, Trai had said in its consultation paper.

Subscribe to Mint Newsletters

* Enter a valid email
* Thank you for subscribing to our newsletter.

Click here to read the Mint ePapermint is now on Telegram. Join mint channel in your Telegram and stay updated
Read More

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -

Most Popular

How can I tell the difference between the flu and COVID-19?

Last Updated : Oct 01, 2020 01:54 PM IST | Source: AP Body aches, sore throat, fever, cough, shortness of breath, fatigue and headaches are symptoms shared by the two. How can I tell the difference between the flu and COVID-19?It’s impossible to tell without a test. Influenza and COVID-19 have such similar symptoms, you…

Cardiac arrest common in sick Covid-19 patients

Photo for representational purpose only. iStock New York, October 1 Cardiac arrest is common in critically ill patients with Covid-19 and is associated with poor survival, particularly among patients aged 80 or older, say researchers. The findings, published in the journal The BMJ, could help guide end-of-life care discussions with critically ill patients with Covid-19…

Beware: Vitamin D deficiency can make you obese and lead to stunted growth

Vitamin D, or the ‘Sunshine Vitamin as it is also known as, is one of the essential nutrients that makes your bones and teeth stronger, wards off infections and diseases and keeps you cheerful. This fat-soluble vitamin can also bring down your risk of cancer, autoimmune diseases, heart disease and diabetes. But unfortunately, as many…

COVID-19 cases decline, deaths increase in Chandigarh as September ends

Naina MishraTribune News ServiceChandigarh, October 1 As September comes to an end, the Union Territory has started to witness a decline in the number of positive COVID-19 cases, and daily tests.  However, COVID deaths have increased with every passing week.  September has recorded 100 COVID-19 deaths whereas August reported only 39 deaths.  At least three…

Recent Comments